Comments on: Why I Will Never Buy Kiddieland Toys Again

By: Erin

Erin — Thu, 29 Dec 2011 18:17:21 +0000

Thanks for the tin foil idea! He loves his mickey ,ouse ride on, yet batteriesnreplaced do not add up! also was a gift! Stopped working after. A week , tried many different batteries, just did tin foil, worked like a charm, amazing! He is thrilled! I appreciate the help! Will not purchase kiddielamd toys. Such a shame, they are so great when working

By: Tamar Weinberg

Tamar Weinberg — Tue, 10 May 2011 17:16:01 +0000

Wow. What items were recalled?

edit: I think I found them -
http://www.cpsc.gov/cpscpub/prerel/prhtml11/11205.html
http://www.cpsc.gov/cpscpub/prerel/prhtml11/11206.html

What a company.

By: dr

dr — Tue, 10 May 2011 17:14:02 +0000

They just had two cpsc recalls, and will not even offer refund or replace, you have to contact them in Hong Kong for parts so you can fix your defective trike your self!

Why are they selling here if they are not responsible for what they sell here, and why won’t the stores just take them back and then arrange something with Kiddieland?

By: Tamar Weinberg

Tamar Weinberg — Fri, 25 Mar 2011 15:24:10 +0000

This is so disappointing. I thought I’d be the only one with this issue. I guess Kiddieland is more concerned abut making money than about resolving customer service issues that would make their customers advocates (and not detractors) for the business. I hope Google shows them that the customers are boss.

Recently, a school was shut down because of an online campaign to expose how awful their practices are. This is not very different. I don’t understand what the culture is like there in Hong Kong, but they’re not going to get away with it for long.

By: Melissa

Melissa — Fri, 25 Mar 2011 15:20:41 +0000

My son loved his Lightning McQueen ride on. The steering wheel and front wheels recently broke. I emailed them to ask if the part was replaceable and they said no. I would think it would be, because it is attached together. I am going to find another ride on toy, that is not from kiddieland, because my son loved it.

By: Tamar Weinberg

Tamar Weinberg — Sat, 19 Mar 2011 23:59:54 +0000

Karley, try to replace the batteries. If it doesn’t work, contact iiKids (I think that’s the company) and they will replace the star.

By: Karley

Karley — Sat, 19 Mar 2011 23:54:04 +0000

Hi, I have the einstein mat too, and the star is doing the exact same thing, is it the battaries, or is it needing to be replaced?

By: Layla

Layla — Sun, 27 Feb 2011 11:54:17 +0000

Hi,

I’m living in Ireland and have just had the exact same experience with the kiddieland pirate ship.
It stopped working after 2 days – when I replaced the batteries with duracell, the music is all warped and distorted and other lights and sounds don’t work properly. The tinfoil trick didn’t work.
My 11-month old loves the ship and can’t understand why all the sounds have disappeared. Again, it was a gift. so I don’t have a receipt. Really annoying! Will email the company, but not holding out much hope, based on your experience.

By: Grandpa Paul

Grandpa Paul — Wed, 23 Feb 2011 18:56:09 +0000

Thank you for this info fixed er right up i found there website a waist of time but read your comments and was happy to get it done my grandson loves it good thing he doesn’t have to know the company sucks. I am greatfull for help like this.

By: Tamar Weinberg

Tamar Weinberg — Sun, 03 Oct 2010 05:29:35 +0000

Wow K – so sorry to hear that. I thought I was the only person this would happen to! That’s a REAL bummer…

Now, my son has lost one of the little girls who play in the plane, so this toy is not my friend, and that sucks because I know he loves it